Australian Consumer Law.
(1) We offer refunds in accordance with the Australian Consumer Law.
(2) If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
(3) Information about Australian Consumer Law and Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
Major Failure.
(1) If a product which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a refund.
(2) You are only entitled to a refund following a major failure if the major failure occurred while the product was being used as it was intended.
(3) You are not entitled to a refund following a major failure if the major failure occurred due to misuse of the product.
Functional defect.
(1) If the product has a defect upon receipt that reasonably reduces functionality or structural integrity, you may be entitled to a refund.
(2) You are only entitled to a refund if: (a) You were not made aware (by image, description, or other means) of the functional defect before purchase of the product. (b) You also contact us within 7 days of receipt.
Other.
(1) Anything that does not fall into the above categories or is not covered under the Australian Consumer Law, is subject to our judgement.
Return postage/shipping.
(1) If, after reviewing the above information, you think you are eligible for a refund, contact southernedge@gmx.com. If you are indeed eligible for a refund and:
(a) It’s a full refund for a major failure or functional defect, return postage will be paid by us.
(b) It’s a full refund for any other reason, you may or may not have to pay return postage depending on the reason.
(c) It’s a partial refund, you will receive the agreed upon reimbursement.
If you have any questions or are unhappy with a product, please contact southernedge@gmx.com.